Agusto & Co’s fourth annual edition of the Consumer Digital Banking Satisfaction Index examines customers’ preferences towards digital banking platforms hosted by selected banks in Nigeria in 2021. Also, it comprises a survey and a scorecard, which ranks the coverage of banks based on consumer feedback.
The survey respondents were a combination of banking consumers across demographics in Nigeria albeit with a focus on ‘upcountry’ sample respondents mainly located in Abuja, Kano, Kaduna, and Port Harcourt. The results from our survey affirm the fact that the mobile banking application remains the most popular digital banking platform…
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